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Note: Only Installation DVD is included. Also please call our office directly if you need extension poles, we offer different sizes.
Troubleshooting:I've unlocked the knuckle on my pole but the pole isn't spinning easy enough?
Thread the height adjuster down so it isn't so tight into the upper bearing. Bring it back a quarter turn at a time.The pole appears to loosen from the ceiling as I am spinning on it!
Make sure that your height adjuster is tightened down enough to the ceiling and the flange nut is locked down.There is a knocking sound when I spin on the pole.
Your pole is not completely vertical. Loosen the height adjuster and recenter the item and re tighten to the ceiling.
Free Shipping Information: Our free shipping methods (depending on the product) are via FedEx Ground, FedEx Home Delivery, Economy Freight, USPS Priority Mail, or USPS First-Class Mail. We only offer free shipping to customers who live in the lower 48 United States. We DO NOT ship free to Canada, Hawaii, and Alaska.
Handling Time: Normally after your payment has cleared, we will ship out your order within 24 hours. If your order is being shipped out from one of our offsite warehouses, it will generally be about 1-2 business days until your shipping label will be printed. You will receive your order anywhere from 5-7 business days from the date that it is shipped out. We are open Monday - Friday 8am - 4pm Central Standard Time. We do not process orders on the weekend.
Sales tax: Seller charges sales tax for items shipped to: WI (Wisconsin) 5.6%.
Damage In Shipping: We will work with you to get the case resolved in the fastest method possible working with the appropriate shipping providers, and getting you a replacement item quicker than if you had filed a claim with the shipping provider yourself.
Freight Shipping Information: Hassle free freight shipping. We ship to your doorstep. In some cases we can give you a discount if your delivery address is a business address with a dock and forklift access. We may contact you for more information regarding your shipment if needed.